Frequently Asked Questions

Access our site and choose your destination, find your preferred type of activity, select the quantity, and the date you want to do it. Check all the relevant information and go through all required steps.

A week is comfortable for most experiences, but we often have room sooner. For private trips or peak season (April–June, September), reach out as early as you can and we will hold what we can.

All online bookings receive instant confirmation. As soon as your payment is processed, you will immediately receive a confirmation email with your digital voucher and full experience details attached.

After your booking has been confirmed, you will receive an email with all the information attached.

Check your spam folder in your email just in case. For additional support, please reach us with the contact form below.

In this case, we suggest that you plan to do the activity on another day or that you find similar ones which are available on that day.

To show our appreciation for the trust you have placed in us, we will send you a discount code or voucher for use on a future occasion.

No, the discount code or voucher does not apply for the activities which are already discounted.

No, only one code or voucher can be used for one booking.

No, you just need to show it once you arrive at the meeting point.

Each tour page has a dedicated "Meeting Point" section with the exact address, instructions, and an interactive map link. Our small-group tours start directly at these central meeting spots. Hotel pick-up and drop-off are not included by default, but can often be arranged for private bookings upon request.

Accessibility varies by activity. Many city walking tours are wheelchair and stroller friendly, while outdoor adventures, hikes, or historical routes with steep stairs and cobblestones may have restrictions. Please check the "Accessibility" section on the tour page, or contact us beforehand so we can guide you to the best experience.

Most of our experiences are offered in English, Spanish, French, and Italian. Since language schedules differ for each activity and departure time, please check the available language badges on the tour page when selecting your date.

We focus on personal, high-quality experiences by keeping our cultural and walking tours intimate. For social nightlife experiences and events, group sizes are naturally larger to create a lively and fun social atmosphere.